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Ask DNI - FAQs


1. What are association dues or assessments?
2. Where do I pay my dues?
3. What does my Associatio do? 
4. What are governing documents?
5. Where do I get a copy of our governing document?
6. What is the responsibility of our management company, DNI Properties?
7. What does my community manager do?
8. What is the authority of the management company?
9. What is a deed restriction?
10. How do I report a violation?
11. What is a resale certificate / trustee letter?
12. What coverage is required for community associations?
13. What is an architectural request?
14. What is required to process my architectural requests?
15. What happens if I make a change to my property without approval?
16. How do I process a pool application for the season?
17. Who do I call with general questions about my community?
18. How are we informed about association meetings?
19. How can I volunteer to become a board member?
20. How do I change my account information?
21. How do I process or obtain a status of a maintenance work order?

 

 

1. What are association dues or assessments?

These are fees paid to your community association for the maintenance and upkeep of the common ground and amenities, insurance, and professional management service. Depending on the type of association you belong to, your fees may be paid monthly or annually.

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2. Where do I pay my dues?

All payments should be made payable to your community and mailed to the address listed below. Payments can be made online at www.dniproperties.com by eCheck, or by credit card. A convenience fee for credit card payments apply and not all cards are accepted. A recurring payment for monthly fees can also be set up by contacting the DNI office for an auto debit form.

Your Community Name
C/O DNI Properties
P.O. Box 105007
Atlanta, GA 30348 - 5007

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3. What does my association do?

An Association is a non-profit business generally registered by the state. HOAs (Homeowners’ Associations) are managed by a Board of Directors that are elected to carry out the business affairs of the community, enforce deed restrictions, and maintain the common area. In a builder development, the Board of Directors are managed by the developer until the Association is turned over to the community and the homeowners then elect a Board of Directors made up of residents.

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4. What are governing documents?

Indentures, By Laws, Articles of Incorporation, Covenants & Restrictions

The legal documentation of a condominium or HOA provides for the establishment of the homeowner's association, grants certain powers and authority to the Board of Directors, and indicates various rights and responsibilities of the unit owners. The exact title of the recorded documents varies by community and the type of community. Some states refer to articles of organization as a certificate of organization. Articles must be drafted to meet the state requirements to incorporate. A covenant typically refers to restrictions set on contracts like deeds of sale. "Covenants, conditions, and restrictions," commonly abbreviated "CC&Rs" or "CCRs", are known generically as "deed restriction," built into the deeds of all the lots in a common interest development governed by condominium an association (HOA) or association. These CCRs might, for example, dictate building materials (including roofing materials), prohibit certain varieties of trees, or place restrictions on the number of dwellings that may be built on the property. The purpose of this is to maintain a neighborhood character or prevent improper use of the land.

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5. Where do I get a copy of our governing document?

You may request community documents by contacting DNI Properties at 314 576-0700 or online at www.dniproperties.com follow the “Business Services” menu link. Document copying and service fees will apply.

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6. What is the responsibility of our management company, DNI Properties?

DNI is a professional community management company, providing a full spectrum of management services for Homeowners’ Associations and Condominium Associations. Services include, but are not limited to the following: bookkeeping, accounts payables, monthly financial reports, annual budget, dues collection and delinquency tracking, day-to-day general administration, processing of architectural requests and work orders, bid procurement, vendor management, property inspections, violation notifications, election regulation, meeting organization, pool pass processing, insurance procurement, document service requests and new board member training.

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7. What does my community manager do?

Community Managers work closely with the Board of Directors, providing guidance and implementing decisions as directed by the board in conjunction with the community’s governing documents. Your community manager is the team leader for your Association, overseeing all business affairs including financial, administrative, maintenance, inspection and enforcement.

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8. What is the authority of the management company?

The management company has a fiduciary responsibility as an agent of the association, but has no direct authority to sign contracts or raise assessments. The management company only implements and facilitates the business as directed by the Board of Directors.

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9. What is a deed restriction?

This is a document provided to you with the purchase of your home; it’s sometimes referred to as the “declaration of covenants” or “declaration of condominium”. These documents provide restrictions and standards of the community.

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10. How do I report a violation?

To report a violation contact your DNI community manager or your community service coordinator directly by phone, email, fax or mail. Telephone: (314) 576-0700 Fax (314) 576-0718. Mail: DNI Properties, 662 Office Parkway, Creve Coeur MO 63141.

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11. What is a resale certificate / trustee letter?

These forms and questionnaires are used for the purpose of verifying specific information on the association and the unit owner’s account. These documents are typically requested by the title company and the lender during the selling and buying process. DNI Properties supplies and processes these documents upon request as a fee based service.

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12. What insurance coverage is required for Community Associations?

Your community’s governing documents set forth the specific coverage your association is required to provide and in some cases the coverage you are required to maintain. Typically, associations need general liability insurance, property coverage when applicable and a directors and officers’ policy, known as D&O. Insurance is a vital component to protecting the community and its homeowners.

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13. What is an architectural request?

Architectural Request is the process required by your association to comply with building and property change restrictions established for your community. These are the deed restrictions you agreed to with the purchase of your home. Prior to submitting your request, you should review the restrictions in your governing documents to verify that your planned change meets your community’s regulations. In order to process your request, you will need to complete the DNI architectural request form and provide the required documentation listed on the form. DNI will facilitate and manage the approval process required by your community .However, the decision to approve or deny your request is by your Board of Directors.

Mail in documents to:
DNI Properties,
662 Office Parkway,
Creve Coeur 63141
Fax to: (314) 576-0718
Submit online: www.dniproperties.com (login and password secure)

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14. What is required to process my architectural requests?

Your required documents will include: your plot plan showing the location of the requested improvement; drawings or photos of your proposed deck, fence or other planned improvement; materials list and specifications; and your completed architectural request form. You may go online to the DNI Properties website www.dniproperties.com and select the business services menu and find the architectural request link. Or you can call DNI Properties and request that this form be emailed, faxed or mailed to you. Please allow 60 days for approval. When submitting your form online, each file must be under 8 MB and in the following graphic and document formats; Image formats include: jpg, jpeg, png, or gif. Document formats include: doc, docx, or pdf.

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15. What happens if I make a change to my property without approval?

Your board or trustees will follow the process that’s specified in your governing documents. Generally, if the modification does not meet the community specified standards as documented in your restrictions, you could be required to remove or modify the improvement to comply with the restrictions. All changes or modifications are at homeowner expense.

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16. How do I process a pool application for the season?

Each community has its own application process. As a fee based service, DNI will process pool applications and order pool passes as directed by the board. Contact DNI for pool processing fees for your community.

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17. Who do I call with general questions about my community?

You may contact DNI Properties and speak with a customer care representative by calling (314) 576-0700.

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18. How are we informed about association meetings?

Homeowners are notified by mail in advance of the meeting date as specified in your governing documents and as directed by your community’s Board of Directors.

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19. How can I volunteer to become a board member?

Prior to an election, notifications are mailed by DNI Properties to each homeowner requesting nominations in preparation for the upcoming elections. Review your governing documents for the specific requirements for your community.

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20. How do I change my account information?

When changing your contact and billing information, please forward your change of information to DNI by letter, fax, or email.

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21. How do I process or obtain a status of a maintenance work order?

You may contact DNI Properties and speak with a customer care representative by calling (314) 576-0700.